CustomerBuyer and guests
CouvertSystem of record
CatererSales and operations
ExternalBank, accounting, reviews
01 · WIN THE BOOKING
02 · PREPARE THE EVENT
03 · DELIVER
04 · CLOSE
Discover catererSearch · referral · venue
Qualify inquiryFit · budget · feasibilityASSISTS
Create event briefClient, date, venue, coversIMPROVES
Build proposalMenu + priced quoteIMPROVES
Review proposalPortal shows sent versionIMPROVES
Accept?
Sign contractSignature creates depositIMPROVES
Control booking stateQuoted → signed → paidIMPROVES
Collect depositProvider / bank confirms fundsMANUAL
Deposit paid?
Submit guestsRSVP + dietary detailsIMPROVES
Safety cross-checkGuests × dish allergensIMPROVES
Finalize BEOCount · menu · scheduleIMPROVES
Scope changed?
Generate handoffKitchen sheet + runsheetIMPROVES
Prepare serviceStaff · food · equipmentIMPROVES
Deliver eventComplete live stepsIMPROVES
Service complete?
Issue final invoiceGuarded by service stateASSISTS
Reconcile & collectBank + accounting + costsMANUAL
Feedback & reviewComplaints · referrals · archive
NO · REVISEYES
YES · REVALIDATENO
EXTRAS / INCIDENTS
Control point
People execute service. Couvert keeps current instructions and records completion.
People execute service. Couvert keeps current instructions and records completion.
Primary value stream
Couvert connects proposal, approved scope, safety, operations and billing around one event record. The strongest improvement is fewer handoff failures, not lead generation.
Critical controls
Quote versions cannot be silently edited; draft work stays out of the portal; signed counts freeze; allergen conflicts block attention; final billing waits for completed service.
Remaining system boundaries
Acquisition, qualification judgment, payment processing, bank reconciliation, supplier costs, accounting, complaints, reviews and retention remain external or manual.